Refund policy

Return & Refund Policy

Shade Republic Return & Refund Policy

We want you to feel confident shopping with Shade Republic.

If you need help with a return, please contact us first at shaderepublic@hotmail.com with your order number.

Change-of-mind returns
If you have changed your mind about your order, you may request a return within 14 days of receiving your item. Once your return is approved, the item must be sent back within 14 days.

Returned items must be:

• unused

• in their original condition

• in their original packaging where possible

We reserve the right to reduce or refuse a refund if an item is returned in a condition that is not suitable for resale, except where your legal consumer rights apply.

Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at shaderepublic@hotmail.com with:

• your order number

• a description of the issue

• clear photos where applicable

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or another suitable outcome.

Return shipping costs
For change-of-mind returns, the customer is responsible for return shipping costs unless stated otherwise.

If the item is faulty, damaged, or incorrect, we will work with you to resolve the issue appropriately.

Refunds
Once your return is received and inspected, approved refunds are issued to the original payment method.

Please allow a reasonable processing period for the refund to appear, depending on your payment provider.

Non-returnable situations
We may be unable to accept returns for:

• items returned outside the stated return window

• items returned in used, damaged, or altered condition not caused by transit or manufacturing fault

• items sent back without first contacting us

This does not affect any consumer rights that apply under local law.